Frequently asked
Answers, without the fine print.
If you can't find what you're looking for, call us at 409-455-1963. We'd love to hear from you.
Just pick up the phone and dial 409-455-1963. A real member of our team will answer, walk you through options, and get you scheduled — no forms or downloads required.
Not at all. Roadrunner Express is intentionally phone-based. If you can dial a number, you can book anything we offer.
We proudly serve Houston, North Houston, Cypress, Spring, and the surrounding 77068 area.
Our base transportation rate covers a round trip of up to 10 miles. Additional miles are billed at a flat $3 per mile.
Absolutely. Adult children and caregivers can call us directly to set up recurring service or one-time visits.
We accept cash, card, check, Apple Pay, Cash App, and Zelle. Members are billed monthly for convenience.
Yes — our VIP Membership discounts every errand to $25. We also offer monthly and weekly plans for regular help.
We do. Pet transportation is $45 and includes grooming, boarding, and veterinary trips.
Both. If you'd like to come along, we drive, park, and stay by your side. If you'd rather rest, we shop your list and put things away.
Every driver is fully insured, background-checked, and personally trained to work with older adults.
Yes. Consistency matters — we do everything we can to send a familiar face.
Same-day service is often available. For guaranteed scheduling we recommend 24 hours' notice.
Heavy items add a flat $5 to your errand. Our drivers do the lifting so you don't have to.
Yes — our Home Management service is $30 per hour for small tasks like tidying, light organizing, and appointment setup.
We do, and we work respectfully with community staff and check-in procedures.
Of course. Life happens — just give us a call as far ahead as you can and there's no fee to reschedule.
No. Roadrunner Express is a non-medical concierge service. We can, however, transport you to medical appointments.
You'll speak with the same small, local team every time. No algorithms, no strangers, no rush — just human care.
Yes. Many families gift monthly plans to parents or grandparents. Call us and we'll set it up gracefully.
We're available every day from 6 AM to 6 PM. Voicemails outside those hours are returned the next morning.
Still have questions?